# Customer Support Consultant at Modern Campus

- Company: Modern Campus
- What the company does: About Modern Campus Modern Campus empowers institutions to move with confidence across the modern learner journey. Backed by 500 Global.
- Company website: https://moderncampus.com
- Type: Startups
- Level: Mid level
- Location: Remote (United States)
- Work setup: Remote
- Pay: $85K to $105K base salary per year (USD)
- Posted: 2026-08-28
- Apply by: 2026-10-12
- Apply: https://ats.rippling.com/moderncampus/jobs/30ccea1d-9972-4777-88ff-e6a08910ace0
- Page: https://www.1752.vc/careers/jobs/modern-campus-customer-support-consultant/

## About the role

We are looking for a Customer Support Consultant to lead resolution of complex customer support issues across our Modern Campus customer base. Reporting to the Manager, Customer Support, you will own complex tickets end-to-end, build trusted relationships with the customers you support, mentor newer team members, and act as a credible voice with customers and project teams.

## What they're looking for

- Own end-to-end resolution of moderately to highly complex customer support tickets across the Modern Campus product portfolio
- Provide Tier 2 and Tier 3 application support, handling support issues that require solutions beyond basic Tier 1 troubleshooting
- Operate independently within team standards, evaluating options and selecting appropriate troubleshooting approaches based on customer context
- Build trusted relationships with the customers you support, communicating workarounds, status updates, root cause identification, and resolution scheduling as their primary support contact
- Maintain advanced product and process knowledge for the products you support, including business workflows and customer use cases
- Leverage SQL queries, application logs, and sandbox environments to reproduce, troubleshoot, and understand issues

Tags: Customer Support