# Manager, Customer Success Operations at MongoDB

- Company: MongoDB
- What the company does: Get your ideas to market faster with a flexible, AI-ready database. MongoDB makes working with data easy. Backed by NEA, Sequoia and USV.
- Company website: https://www.mongodb.com/
- Type: Startups
- Level: Senior
- Location: New York City
- Work setup: On-site
- Posted: 2026-11-03
- Apply by: 2026-12-18
- Apply: https://www.mongodb.com/careers/job/?gh_jid=8325357&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/mongodb-manager-customer-success-operations/

## About the role

Our CS Operations team, part of our broader Customer Operations team, strives to help our Customer Success organization scale and grow faster. This function will act as a key business partner to the leaders of our Customer Success team. Your responsibilities will range across a variety of strategic initiatives including piloting and scaling up new projects, analyzing data to come up with meaningful business insights, and optimizing processes. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Bachelor’s Degree with a quantitative focus (Economics, Finance, Computer Science, Mathematics, etc.)
- 5+ years of work experience in either CS, Sales, GTM Strategy and/or Operations
- 1+ years of leadership experience
- Comfortable being in a player-coach manager type role
- Familiarity with consumption-based software business models
- Experience as a business partner to a field organization

Tags: Customer Strategy & Planning

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/mongodb-manager-customer-success-operations/