# Senior Customer Success Manager at MongoDB

- Company: MongoDB
- What the company does: Get your ideas to market faster with a flexible, AI-ready database. MongoDB makes working with data easy. Backed by NEA, Sequoia and USV.
- Company website: https://www.mongodb.com/
- Type: Startups
- Level: Senior
- Location: Austin; San Francisco
- Work setup: On-site
- Posted: 2026-08-26
- Apply by: 2026-10-12
- Apply: https://www.mongodb.com/careers/job/?gh_jid=8160195
- Page: https://www.1752.vc/careers/jobs/mongodb-senior-customer-success-manager/

## About the role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals.

## What they're looking for

- Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region
- Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers
- Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite
- Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience

Tags: Customer Success Americas