# Strategic Customer Success Manager at MongoDB

- Company: MongoDB
- What the company does: Get your ideas to market faster with a flexible, AI-ready database. MongoDB makes working with data easy. Backed by NEA, Sequoia and USV.
- Company website: https://www.mongodb.com/
- Type: Startups
- Level: Senior
- Location: New York City; Philadelphia
- Work setup: On-site
- Posted: 2026-08-19
- Apply by: 2026-10-12
- Apply: https://www.mongodb.com/careers/job/?gh_jid=8129880
- Page: https://www.1752.vc/careers/jobs/mongodb-strategic-customer-success-manager/

## About the role

As a Strategic Customer Success Manager, you are a trusted technical and business advisor helping our most significant strategic accounts navigate their long-term roadmaps on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a book of G2000 business, acting as a strategic partner to C-suite and technical leaders to align MongoDB’s capabilities with their multi-year IT transformations. You’ll drive customer retention, proactive consumption, and executive-level advocacy.

## What they're looking for

- Track and report progress against strategic outcomes, provide high-precision forecasting for high-value portfolios to senior leadership, and identify data patterns to drive growth and support presales expansion
- Serve as the strategic voice of the customer within MongoDB, leveraging insights from complex environments and unique use cases to directly influence the product roadmap and coordinate cross-functional execution
- Orchestrate complex cross-functional initiatives, such as global migrations and modernization factories, by directing dedicated account teams to enable consumption growth
- Accountability: 6+ years experience being accountable for customer health and revenue realization for a defined book of strategic G2000 business
- Communication: Excellent verbal and written skills with the proven ability to influence technical and business outcomes at the C-suite level without direct authority
- Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience

Tags: Customer Success Americas