# Founding CX Lead at Moonset Health

- Company: Moonset Health (YC F24)
- What the company does: AI for Post-Acute Senior Care (Hospice, Home Health, Skilled Nursing…. Backed by Y Combinator.
- Company website: https://www.moonsethealth.com/
- Type: Startups (AI role)
- Level: Senior
- Location: Seattle, WA, US
- Work setup: On-site
- Pay: $100K to $140K base salary per year (USD)
- Posted: 2026-04-27
- Apply by: 2026-10-08
- Apply: https://www.ycombinator.com/companies/moonset-health/jobs/caUoiCh-founding-cx-lead
- Page: https://www.1752.vc/careers/jobs/moonset-health-founding-cx-lead/

## About the role

We’re looking for a Founding Customer Experience Lead to own onboarding, workflow configuration, training, adoption, support, and retention. This is not a traditional CSM role . You’ll sit close to Product and Engineering, configure AI workflows, analyze adoption, triage issues, and turn customer patterns into product improvements.

## What they're looking for

- 3–6+ years in customer success, implementation, product ops, consulting, healthcare ops, or a similar customer-facing role
- Strong customer instincts, trusted by both frontline users and leadership
- Technically comfortable, fluent with AI tools, SQL, automations, and troubleshooting
- Clear, sociable, and fun communicator who can train busy, non-technical healthcare teams
- Operationally rigorous, able to turn messy workflows into repeatable processes
- High-agency and comfortable in an early-stage startup

Tags: Operations