# Product Support Specialist at Motive

- Company: Motive
- What the company does: Motive provides an integrated platform to help improve the safety, productivity, and profitability of fleet operations for the physical economy. Backed by Kleiner Perkins.
- Company website: https://go.gomotive.com/
- Type: Startups
- Level: Mid level
- Location: United States - Buffalo, New York
- Work setup: On-site
- Posted: 2026-11-06
- Apply by: 2026-12-21
- Apply: https://job-boards.greenhouse.io/gomotive/jobs/8890306002?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/motive-product-support-specialist/

## About the role

As a Product Support Specialist, you will serve as a main point of contact for issues and questions about Motive, with a particular focus on our hardware. You will provide world-class assistance via calls, chat, and email, helping customers get their devices installed, connected, and working as intended. You will also have the opportunity to define Motive's support processes and work with our team to develop and scale the Technical Support function. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 1+ years of technical customer service experience is strongly preferred
- Hands-on aptitude for hardware troubleshooting, such as devices, electronics, or vehicle systems
- Natural instinct to empathize with users and de-escalate frustrated customers
- Strong analytical skills, with the ability to spot trends across cases and devices
- Excellent verbal and written communication skills, including explaining technical topics to non-technical customers
- Native or bilingual spoken and written English skills

Tags: Customer Support (CSP)

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/motive-product-support-specialist/