# Director Customer Success at Mural Health

- Company: Mural Health
- What the company does: Mural Health's patient-first participant platform is designed to make trials easier for patients and their caregivers, and more successful for stakeholders. Backed by Bessemer.
- Company website: https://www.muralhealth.com/
- Type: Startups
- Level: Principal and up
- Location: Remote - US
- Work setup: Remote
- Pay: $140K to $190K base salary per year (USD)
- Posted: 2026-08-04
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/muralhealth/jobs/4341285009
- Page: https://www.1752.vc/careers/jobs/mural-health-director-customer-success/

## About the role

This isn't a traditional account management position. Yes, you'll own the health and growth of our customer relationships. But your broader mission is to make Mural Health indispensable to the organizations running the world's most complex clinical trials. As Director of Customer Success, you'll build and lead a team that partners with our largest, most strategic customers, ensuring they realize the full value of the Mural Health platform.

## What they're looking for

- Experience leading Customer Success, Account Management, or similar customer-facing teams within a SaaS or technology environment
- Proven track record managing relationships with large, complex enterprise customers, including executive stakeholders
- Demonstrated success building and scaling teams, including hiring, coaching, and developing managers or individual contributors
- Experience designing and implementing customer success processes, playbooks, or operating models
- Strong analytical skills, with the ability to translate account data into retention and growth strategy
- Experience partnering cross-functionally with Product, Sales, and Support to improve the customer experience

Tags: Customer Success