# Customer Experience Associate at Nabis

- Company: Nabis
- What the company does: Discover Nabis, the leading licensed cannabis marketplace and distribution platform. With the largest portfolio of cannabis brands, Nabis offers fast fulfillment, comprehensive warehousing, and advanced analytics. Streamline your cannabis distribution and... Backed by Y Combinator.
- Company website: https://www.nabis.com/
- Type: Startups
- Level: Associate
- Location: Rochester, NY
- Work setup: On-site
- Posted: 2026-09-21
- Apply by: 2026-11-05
- Apply: https://job-boards.greenhouse.io/nabis/jobs/6202668004
- Page: https://www.1752.vc/careers/jobs/nabis-customer-experience-associate-2/

## About the role

Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation.

## What they're looking for

- 2 years relevant work/customer service experience
- Basic math skills
- Strong and timely communication across all platforms (phone, Zendesk, Slack) and ability to choose the most effective kind per situation as well as correct grammar, spelling, and tone
- High level of patience and empathy for Nabis Partners
- Ability to communicate between departments with humility and understanding
- Experience with de-escalation and client retention

Tags: Customer Experience