# Customer Experience Associate at Nabis

- Company: Nabis
- What the company does: Discover Nabis, the leading licensed cannabis marketplace and distribution platform. With the largest portfolio of cannabis brands, Nabis offers fast fulfillment, comprehensive warehousing, and advanced analytics. Streamline your cannabis distribution and... Backed by Y Combinator.
- Company website: https://www.nabis.com/
- Type: Startups
- Level: Associate
- Location: Latin America, Remote
- Work setup: Remote
- Posted: 2026-08-31
- Apply by: 2026-10-15
- Apply: https://job-boards.greenhouse.io/nabis/jobs/6175277004
- Page: https://www.1752.vc/careers/jobs/nabis-customer-experience-associate/

## About the role

Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation.

## What they're looking for

- 2+ years of customer service, account support, or operations experience in a B2B, SaaS, logistics, distribution, or marketplace environment
- Strong written and verbal communication skills in English, with high attention to grammar, tone, and accuracy across digital and voice channels
- Demonstrated ability to manage high-volume, multi-channel queues with consistent quality and responsiveness
- Proficiency with CRM and ticketing tools (Zendesk, Salesforce, Freshdesk, or similar), comfortable learning new platforms quickly
- Solid understanding of order management processes, including fulfillment workflows, exception handling, and basic billing and invoicing
- Ability to work independently in a remote environment with reliable internet connectivity, meeting schedule, and attendance requirements

Tags: Customer Experience