# Customer Success Manager at Nabis

- Company: Nabis
- What the company does: Discover Nabis, the leading licensed cannabis marketplace and distribution platform. With the largest portfolio of cannabis brands, Nabis offers fast fulfillment, comprehensive warehousing, and advanced analytics. Streamline your cannabis distribution and... Backed by Y Combinator.
- Company website: https://www.nabis.com/
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: On-site
- Pay: $80K to $100K base salary per year (USD)
- Posted: 2026-08-06
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/nabis/jobs/6136502004
- Page: https://www.1752.vc/careers/jobs/nabis-customer-success-manager/

## About the role

We are looking for a Customer Success Manager to join our growing CX team as our first dedicated retention hire — supporting the Phase 1 launch of this function with a dedicated portfolio of roughly 25 New York brand partners, spanning a mix of enterprise, mid-size, and emerging brands. You're introduced to your accounts at the same time as their Brand Account Manager, working the relationship from day one; full account ownership transfers to you once each partner ships its first order on the platform.

## What they're looking for

- 3+ years of experience in customer success, account management, or B2B relationship management within a SaaS, logistics, distribution, or marketplace environment
- Demonstrated track record of owning a retention metric — ideally GMV or revenue-based — within a B2B account management or customer success role
- Strong written and verbal communication skills in English, with the ability to lead business reviews, deliver platform guidance, and navigate difficult conversations with confidence and empathy
- Proficiency with CRM and customer success platforms (Salesforce, HubSpot, Gainsight, Zendesk, or similar), comfortable learning new tools quickly
- Solid understanding of order management, fulfillment workflows, and basic billing and invoicing processes
- Ability to work independently in a fully remote environment with reliable internet connectivity, strong organizational skills, and the ability to manage a high-volume portfolio without loss of quality

Tags: Customer Experience