# Technical Customer Engineer (Product Support) at Nametag Inc

- Company: Nametag Inc
- What the company does: Nametag is the first secure solution for self-service password and MFA resets. Learn more: getnametag.com. Backed by Glasswing Ventures.
- Company website: https://getnametag.com
- Type: Startups
- Level: Mid level
- Location: Remote
- Work setup: Remote
- Pay: $120K to $160K base salary per year (USD)
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://job-boards.greenhouse.io/nametag/jobs/4417582009
- Page: https://www.1752.vc/careers/jobs/nametag-inc-technical-customer-engineer-product-support/

## About the role

We’re hiring a Technical Customer Engineer to serve as the technical escalation point for customer-reported issues. This is an engineering-adjacent role focused on diagnosing complex integration problems, scripting and prototyping solutions, and collaborating directly with our core engineering team to drive fixes into production.

## What they're looking for

- 2–5 years in technical support engineering, solutions engineering, DevOps, SRE, or adjacent engineering roles
- Client facing experience - ability to communicate clearly and empathetically with both technical and non-technical stakeholders
- Strong debugging skills across APIs, backend integrations, or authentication workflows
- Comfort writing lightweight scripts or tools to diagnose and unblock issues
- Familiarity with IAM platforms such as Okta, Microsoft Entra, Duo, or similar

Tags: Customer Success