# Technical Customer Support Associate - West Coast at Narmi

- Company: Narmi
- What the company does: Narmi helps community banks and credit unions launch modern digital banking, account opening, instant payments, and fraud prevention. See it live — request a demo. Backed by NEA and Techstars.
- Company website: https://www.narmi.com/
- Type: Startups
- Level: Associate
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-07-24
- Apply by: 2026-10-08
- Apply: https://jobs.gem.com/narmi/am9icG9zdDpVRKtaJ3jlckp0MkSV-4SM
- Page: https://www.1752.vc/careers/jobs/narmi-technical-customer-support-associate-west-coast/

## About the role

We're looking for a customer-obsessed, detail-orientated Technical Customer Support Associate to help us deliver best-in-class support to our growing customer base. Customers are the lifeblood of Narmi, and our team is filled with colleagues looking to delight customers throughout the Narmi customer journey. Our team puts Service at the heart of everything we do.

## What they're looking for

- Communicate with customers to efficiently resolve questions and issues
- Conduct troubleshooting to investigate or recreate technical inquiries
- Act as a subject matter expert for Narmi products, providing information and empowering customers with available self-service tools
- Understand financial institution staff and end user needs to offer best-in-class guidance and support to maximize user experience, platform adoption and value
- Identify and advocate for opportunities to improve the customer support and product experience
- Escalate customer feedback when needed to build upon internal awareness of financial institution staff and end user experiences