# Technical Support Specialist , US East Coast at Nash

- Company: Nash
- What the company does: Autonomic logistics by Nash. Unify decisioning across fleets, carriers, and fulfillment networks. Set the objective; AI agents work until you hit it. Backed by Y Combinator.
- Company website: https://getnashglobal.com/
- Type: Startups
- Level: Mid level
- Location: Remote, US
- Work setup: Remote
- Pay: $75K to $95K base salary per year (USD)
- Posted: 2026-10-20
- Apply by: 2026-12-04
- Apply: https://jobs.ashbyhq.com/Nash/48e32fea-837b-4c7c-8246-c347543d1861?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/nash-technical-support-specialist-us-east-coast/

## About the role

Nash is looking for a Technical Support Specialist to join our global, 24/7 Technical Support team. This role sits at the heart of how Nash stabilizes the platform for our enterprise merchants - owning the investigation, resolution, and clean escalation of complex platform and integration issues across our delivery orchestration system. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 2 - 5+ years in Technical Support, Support Engineering, or a related technical role in a SaaS environment
- Hands-on experience investigating complex platform issues - not just routing tickets, but actually diagnosing what is happening
- Comfortable with APIs, webhooks, and integration troubleshooting in a production environment
- Experience with monitoring and observability tools (Datadog, New Relic, Grafana, or similar)
- Clear, calm written communication — especially during incidents or when customers are frustrated
- Judgment about when to investigate further versus escalate, and the discipline to document thoroughly either way

Tags: Customer Experience

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/nash-technical-support-specialist-us-east-coast/