# Associate Director, Service Engineering at Natera

- Company: Natera
- What the company does: Dedicated to oncology, women’s health, and organ health. Natera’s cell-free DNA tests help protect health and inform more personalized decisions about care. Backed by Lightspeed and Sequoia.
- Company website: https://natera.com/
- Type: Startups
- Level: Principal and up
- Location: Austin, TX
- Work setup: On-site
- Posted: 2026-09-25
- Apply by: 2026-11-09
- Apply: https://job-boards.greenhouse.io/natera/jobs/6201363004
- Page: https://www.1752.vc/careers/jobs/natera-associate-director-service-engineering/

## About the role

The Associate Director of Service Engineering leads the reliability, availability, and operational excellence of Natera’s lab-facing platforms. This role ensures that clinical systems, laboratory equipment workflows, and data pipelines operate with high reliability, scalability, and compliance in a regulated healthcare environment.

## What they're looking for

- 8+ years of experience in service engineering, engineering roles
- 5+ years of people management experience leading technical teams
- Strong experience operating highly available, mission-critical production systems
- Proven expertise in incident management and root cause analysis
- Hands-on experience with CMMS and LIMs environments
- Strong written and verbal communication skills, especially in high-stakes situations

Tags: Product Engineering & Service