# IT Helpdesk Specialist 2 at Natera

- Company: Natera
- What the company does: Dedicated to oncology, women’s health, and organ health. Natera’s cell-free DNA tests help protect health and inform more personalized decisions about care. Backed by Lightspeed and Sequoia.
- Company website: https://natera.com/
- Type: Startups
- Level: Mid level
- Location: Austin, TX
- Work setup: On-site
- Posted: 2026-10-22
- Apply by: 2026-12-06
- Apply: https://job-boards.greenhouse.io/natera/jobs/6226381004?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/natera-it-helpdesk-specialist-2-2/

## About the role

The User Services / Helpdesk Specialist 2 is responsible for all aspects of IT end-user support in an enterprise biotech environment including: computer hardware, software, office systems, peripherals, phone, voicemail systems, and provides assistance to system administrators as required. As a member of a helpdesk team, position provides IT services via walk-up, phone, email and ticketing systems. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Degree in technical field or equivalent work experience and applicable certifications
- IT experience within a HIPAA controlled biotech, pharma or healthcare enterprise is preferred
- 2 years desktop technology and user support experience in a technical enterprise environment
- Strong successful history Microsoft and Apple desktop technology support and troubleshooting
- Strong history of desktop applications support, e.g. Google Apps, MS-Office, etc
- Strong history of desktop standards development and automated “template” desktop configurations

Tags: Information Services & Technology

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/natera-it-helpdesk-specialist-2-2/