# Customer Solutions Engineer at Nautilus

- Company: Nautilus (YC S25)
- What the company does: AI platform to grow and to optimize car washes. Backed by Y Combinator and Techstars.
- Company website: https://nautilus.co
- Type: Startups (AI role)
- Level: Mid level
- Location: San Francisco, CA, US
- Work setup: On-site
- Pay: $110K to $150K base salary per year (USD)
- Posted: 2026-07-17
- Apply by: 2026-10-08
- Apply: https://www.ycombinator.com/companies/nautilus/jobs/DRmdE4D-customer-solutions-engineer
- Page: https://www.1752.vc/careers/jobs/nautilus-customer-solutions-engineer/

## About the role

Our product covers marketing, automations, payments, AI agents, reporting, infrastructure and a lot more. We’re growing fast, and our customers need someone who can own their experience end-to-end — triaging issues, debugging real technical problems, and turning support into a competitive advantage. This isn’t a “read from a script” support role; you’ll talk to customers every day, work directly in the product, in the logs, and alongside engineering to ship fixes.

## What they're looking for

- You’re high agency — you see a problem and fix it without waiting to be told, and you own outcomes end-to-end
- You love talking to customers and get real satisfaction from turning a frustrated operator into a fan
- You thrive in a high-growth environment — fast pace, shifting priorities, and lots of greenfield don’t scare you, they excite you
- You have strong technical fundamentals — you’re comfortable in APIs, SQL, and logs, and know where you’re great and where you’re growing
- You’d rather fix the root cause and write the doc than answer the same ticket twice
- You’re in SF or willing to relocate, love working in-person, and want to help build a culture we’ll all be proud of

Tags: Support