# Customer Success Manager at Nautilus

- Company: Nautilus (YC S25)
- What the company does: AI platform to grow and to optimize car washes. Backed by Y Combinator and Techstars.
- Company website: https://nautilus.co
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco, CA, US
- Work setup: On-site
- Pay: $110K to $160K base salary per year (USD)
- Posted: 2026-10-01
- Apply by: 2026-11-23
- Apply: https://www.ycombinator.com/companies/nautilus/jobs/M1jf647-customer-success-manager?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/nautilus-customer-success-manager/

## About the role

Our product covers marketing, automations, payments, AI agents, reporting, infrastructure and a lot more. We're growing fast, and every operator who runs on Nautilus should feel like it's the best decision they ever made. This isn't a "check in once a quarter" CSM role; you'll own a book of accounts end-to-end: onboarding and launching new washes, driving adoption, growing their membership revenue, and making sure every customer renews and expands. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- You're high agency: you see a problem and fix it without waiting to be told, and you own outcomes end-to-end
- You love talking to customers and get real satisfaction from turning an operator into a raving fan (and a reference)
- You think in numbers: retention, adoption, expansion, and you know which levers actually move them
- You're technical enough to get your hands dirty in the product, and you know when to pull in engineering
- You spot churn risk early and fix it before the customer ever has to ask
- You'd rather build the playbook than fight the same fire twice

Tags: Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/nautilus-customer-success-manager/