# Director, Customer Success at Neara

- Company: Neara
- What the company does: Neara provides a cloud-based software platform that creates physics-enabled digital twins of infrastructure networks, allowing engineering-grade simulation and analysis of assets across an entire network. Backed by Innovation Bay.
- Company website: https://neara.com
- Type: Startups
- Level: Principal and up
- Location: Los Angeles
- Work setup: Remote
- Pay: $180K to $250K base salary per year (USD)
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://jobs.ashbyhq.com/neara/9e29f405-5c08-4c86-9282-c521e9a494fe?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/neara-director-customer-success-4/

## About the role

Own end-to-end program delivery and long-term account success across a portfolio of enterprise electric utility customers, serving as the executive escalation point and trusted advisor. Lead, coach, and support a high-performing team of 4-5 direct reports (Customer Value Architects and Forward Deployed Engineers), driving delivery excellence, professional development, and resource allocation across your accounts. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Proven experience as a consulting leader (Manager, Director, or equivalent) within a global management or technology firm, or equivalent leadership experience in technical customer success, professional services, or complex project delivery
- Track record of successfully leading multi-year, large-scale enterprise software deployments and complex digital transformation initiatives
- A background in Engineering, Computer Science, or a quantitative field. Practical familiarity with tools like Python or SQL is a strong plus, enabling you to effectively guide technical teams and work with complex software
- Prior experience working directly with electric utilities, energy companies, or large-scale physical infrastructure assets is ideal
- Demonstrated ability to manage, mentor, and elevate technical individual contributors (engineers, solutions architects, consultants) in customer-facing environments
- Exceptional communication skills with a track record of building consensus, navigating internal teams, and managing relationships across complex utility organizational structures

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/neara-director-customer-success-4/