# Director, Customer Success Operations at Neara

- Company: Neara
- What the company does: Neara provides a cloud-based software platform that creates physics-enabled digital twins of infrastructure networks, allowing engineering-grade simulation and analysis of assets across an entire network. Backed by Innovation Bay.
- Company website: https://neara.com
- Type: Startups
- Level: Principal and up
- Location: New York City
- Work setup: Remote
- Pay: $180K to $250K base salary per year (USD)
- Posted: 2026-08-25
- Apply by: 2026-10-19
- Apply: https://jobs.ashbyhq.com/neara/6ac3e4d8-55f9-4af6-a161-161d6d5a9f52?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/neara-director-customer-success-operations/

## About the role

Build out and operationalize the Operations function in the US, taking it from an early-stage foundation through to a mature operating model that scales with Neara's growth. Define and embed project management and customer engagement best practices across the Customer Success team, including targeted coaching for priority projects. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5+ years of experience in a leadership role across Customer Success or Professional Services, with deep experience driving complex software implementations, delivery excellence, or PMO strategy
- Proven track record leading large-scale digital transformation, enterprise software deployments, or operational change programs, with a deep understanding of governance, risk mitigation, and value realization
- Track record of building or substantially redesigning project management standards, rituals, or PMO functions - not just operating within an existing framework
- Comfortable working at multiple altitudes: defining strategy and methodology one day, sitting alongside a project team to unblock execution the next
- Strong communication skills, with the ability to translate complex project status, risks and trade-offs into clear narratives for senior leadership and customers alike
- Comfortable with data and tooling - able to design and stand up reporting, dashboards and tracking systems, and confident working with project management tools (e.g., Fibery, Jira, Asana or similar)

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/neara-director-customer-success-operations/