# Customer Success Lead at Nebex

- Company: Nebex
- What the company does: Backed by GV.
- Type: Startups
- Level: Senior
- Location: New York City
- Work setup: On-site
- Posted: 2026-10-05
- Apply by: 2026-11-23
- Apply: https://jobs.ashbyhq.com/nebex/0dd759b7-dc99-4bb4-bedd-ef9dcfd9a858?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/nebex-customer-success-lead/

## About the role

Nebex is seeking a Customer Success Manager to manage relationships with all customers using the Nebex space fintech platform. The platform enables space startups on Nebra Exchange Platform connecting organizations to fulfill critical operational requirements. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5+ years of experience in Customer Success, Account Management, or Technical Account Management within B2B SaaS, fintech, or marketplace environments
- Proven track record of managing end-to-end customer relationships, driving platform adoption, and achieving high retention/satisfaction rates across diverse account portfolios
- Demonstrated experience serving as a first line of technical troubleshooting and access support for complex platform or software tools
- Experience designing and building customer onboarding workflows, playbooks, and customer-facing collateral from the ground up
- Ability to synthesize user feedback, user experience (UX) insights, and product usage data into actionable insights for product management and engineering teams
- Strong analytical skills with experience monitoring engagement metrics, health scores, and usage data to proactively identify risk and expansion opportunities

Tags: Technology and Product

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/nebex-customer-success-lead/