# Customer Experience Agent at Nelo

- Company: Nelo
- What the company does: Obtén tu crédito Nelo en minutos y compra en tus tiendas favoritas. Paga servicios, recargas y compras en quincenas desde tu celular. Backed by Homebrew.
- Company website: https://nelo.mx
- Type: Startups
- Level: Mid level
- Location: CDMX
- Work setup: On-site
- Posted: 2026-10-09
- Apply by: 2026-11-23
- Apply: https://jobs.ashbyhq.com/nelo/3e294bf0-519b-4626-8186-512305d22d8d?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/nelo-customer-experience-agent/

## About the role

We’re looking for a Customer Experience Agent who can operate at a high level of autonomy, judgment, and analytical thinking. This is not an entry-level position. At Nelo, all agents are expected to think like Tier 3 support from day one. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 2-4 years of experience in customer support or fintech/marketplace environments in high-concurrency channels like WhatsApp
- Familiarity with dashboards or ticketing tagging systems
- You’re not just reactive, you anticipate problems, ask smart questions, and solve with judgment
- You’re highly analytical: you enjoy problem-solving, logic, and going one level deeper
- You’re data curious: maybe you don’t write SQL yet, but you’re eager to learn
- You write clearly and concisely, and you adapt your tone to the context

Tags: Customer Experience

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/nelo-customer-experience-agent/