# Escalation Engineer (Tier 3 Support) at Nerdio

- Company: Nerdio
- What the company does: About Nerdio At Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments. Backed by General Atlantic.
- Company website: https://getnerdio.com
- Type: Startups
- Level: Mid level
- Location: Remote (United States)
- Work setup: Remote
- Pay: $80K to $100K base salary per year (USD)
- Posted: 2026-07-17
- Apply by: 2026-10-08
- Apply: https://ats.rippling.com/nerdio-careers/jobs/840d576d-5ac0-48f0-994f-6bdccd98e6ef
- Page: https://www.1752.vc/careers/jobs/nerdio-escalation-engineer-tier-3-support/

## About the role

You'll operate at the top of the support chain, partnering closely with Tier 1 and Tier 2 engineers and collaborating directly with Product and Engineering when issues demand it. Just as important as solving hard problems yourself is raising the floor for the whole team through mentorship, knowledge sharing, and making the next issue easier to close.

## What they're looking for

- Act as the final point of escalation for complex or high-impact customer issues
- Take ownership of escalated tickets from investigation through resolution when required
- Perform deep technical analysis to identify root cause and implement long-term solutions
- Collaborate with Product and Engineering teams to investigate issues, file bug reports, and drive resolution
- Demonstrate strong written and verbal communication skills, with the ability to clearly explain complex technical issues to both technical and non-technical audiences
- Partner with Tier 1 and Tier 2 engineers to provide guidance, validation, and next steps on escalated issues

Tags: Implementation Services, Technical...