# Support Team Lead - America at Nerdio

- Company: Nerdio
- What the company does: About Nerdio At Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments. Backed by General Atlantic.
- Company website: https://getnerdio.com
- Type: Startups
- Level: Senior
- Location: Remote (United States)
- Work setup: Remote
- Pay: $90K to $115K base salary per year (USD)
- Posted: 2026-10-27
- Apply by: 2026-12-11
- Apply: https://ats.rippling.com/nerdio-careers/jobs/187d7011-87d6-46c2-803d-e135c99591b9?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/nerdio-support-team-lead-america/

## About the role

You will be responsible for leading a team of motivated and skilled Support Engineers for our AMER-based Support Team. This role balances hands-on technical support with team leadership, operational oversight, and quality control. You will be leading a team of highly functioning individuals comprised of Level 1 and 2 engineers. This is a working team lead role. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Provide daily guidance and direction to Nerdio Support Engineers
- Review cases for troubleshooting depth, documentation quality, and communication clarity
- Set expectations for case ownership, follow-through, and customer updates
- Act as the first point of escalation for engineers on complex, high-priority, or sensitive cases
- Support onboarding and ramping of new engineers
- Deliver direct coaching and performance feedback aligned with Technical Support expectations

Tags: Implementation Services, Technical...

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/nerdio-support-team-lead-america/