# Team Lead, Internal Support at Nerdio

- Company: Nerdio
- What the company does: About Nerdio At Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments. Backed by General Atlantic.
- Company website: https://getnerdio.com
- Type: Startups
- Level: Senior
- Location: Remote (United States)
- Work setup: Remote
- Pay: $95K to $110K base salary per year (USD)
- Posted: 2026-08-11
- Apply by: 2026-10-08
- Apply: https://ats.rippling.com/nerdio-careers/jobs/f8f8676b-817a-4622-9291-e40d91ecc7b6
- Page: https://www.1752.vc/careers/jobs/nerdio-team-lead-internal-support/

## About the role

We are hiring a Team Lead to guide our Internal Support Engineers and help scale the operational excellence of our Internal Support Team. This role is ideal for someone who has grown up through the IT support ranks, knows what "good" looks like on a ticket queue, and is ready to take ownership of team performance, employee development, and process maturity — while still staying hands-on with the Microsoft cloud stack the team supports.

## What they're looking for

- 7+ years of experience in IT support, systems administration, or a related technical role, including prior experience leading, mentoring, or managing a support team
- Deep hands-on experience with Microsoft Entra ID — user/group management, Conditional Access, MFA, and hybrid identity
- Strong working knowledge of on-premises Active Directory and Entra Connect Sync (or equivalent AD sync tooling)
- Solid experience administering Microsoft Intune — device enrollment, compliance policies, configuration profiles, and app management
- Experience administering Microsoft 365 workloads (Exchange Online, Teams, SharePoint, OneDrive)
- Demonstrated ability to manage ticket queues/SLAs and drive service-desk performance improvements

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