# Principal Account Manager, Strategic Accounts at Netomi

- Company: Netomi
- What the company does: Netomi powers intelligent experiences for the world. Backed by Y Combinator.
- Company website: https://netomi.com
- Type: Startups (AI role)
- Level: Principal and up
- Location: New York
- Work setup: Remote
- Posted: 2026-09-09
- Apply by: 2026-10-24
- Apply: https://jobs.lever.co/netomi/ff39ff91-8781-4a16-bc69-2bb57778d23e
- Page: https://www.1752.vc/careers/jobs/netomi-principal-account-manager-strategic-accounts/

## About the role

The Principal Account Manager, Strategic Accounts is a highly influential, individual contributor role responsible for driving the long-term success and expansion within Netomi’s most complex Strategic and Enterprise (Fortune 100) accounts. This role demands a relentless mentality—someone who can get on the ground, navigate large, siloed organizations, secure buy-in across multiple executives and departments, and execute a program to deliver transformative business value.

## What they're looking for

- Expert-level ability to conceptualize, structure, and deliver executive-grade presentations (decks) that lead with the recommendation, are data-driven, and clearly articulate business impact and risk mitigation
- Proven success in driving commercial outcomes including leading large enterprise contract renewals, upsells, and defining long-term client financial roadmaps
- Exceptional executive communication and influencing skills without direct authority, the ability to not take no for an answer and to maintain composure and confidence when presenting to senior leaders
- Deep understanding of CX (Customer Experience) and/or Contact Center operations and the business value AI/Generative AI solutions deliver in this space
- Strong technical acumen—comfortable discussing complex API integrations, data flows, and conversational AI model training with customer technical teams
- Ability to travel frequently (up to 40-50%) to client sites to conduct strategic workshops and drive program execution

Tags: Customer Success Management