# Strategic Customer Success Manager, Enterprise at Netomi

- Company: Netomi
- What the company does: Netomi powers intelligent experiences for the world. Backed by Y Combinator.
- Company website: https://netomi.com
- Type: Startups (AI role)
- Level: Senior
- Location: United States (Remote)
- Work setup: Remote
- Posted: 2026-09-15
- Apply by: 2026-10-30
- Apply: https://jobs.lever.co/netomi/644c8c03-2c34-4cc8-9148-b128aabbb4b5
- Page: https://www.1752.vc/careers/jobs/netomi-strategic-customer-success-manager-enterprise/

## About the role

We are hiring a Strategic Customer Success Manager to operate a portfolio of Netomi’s most important enterprise customers as a business. You will build and run the plan for each account, connecting the customer’s business priorities to a clear value roadmap, executive engagement plan, risk plan, renewal strategy, and path for growth.

## What they're looking for

- Demonstrated success operating a focused portfolio of high-value accounts, including retention planning, renewal forecasting, executive engagement, risk management, and expansion discovery
- A track record of owning renewals, improving retention, managing churn risk, and guiding customers from implementation through adoption, value realization, executive governance, and renewal
- Strong executive presence and the ability to build trusted relationships with VP and C-suite stakeholders, lead high-stakes business conversations, and communicate difficult news clearly
- Strong commercial, analytical, and program-management judgment. You can turn customer, product, usage, support, and financial signals into a clear plan with owners, actions, dates, and measurable outcomes
- Technical fluency sufficient to understand integrations, architecture discussions, delivery constraints, and their business impact. You are not expected to be the solution architect
- Working knowledge of LLM-based and agentic AI systems, including prompting, knowledge grounding, tool use, evaluation, guardrails, common failure modes, and responsible enterprise deployment

Tags: Customer Success Management