# IT Support Analyst at Netskope

- Company: Netskope
- What the company does: Secure and accelerate your cloud, data, and AI everywhere. Achieve unified visibility, advanced SASE & SSE protection, and optimized performance. Backed by Accel, Lightspeed and ICONIQ.
- Company website: http://www.netskope.com
- Type: Startups
- Level: Analyst
- Location: Saint Louis, Missouri, United States
- Work setup: On-site
- Posted: 2026-07-29
- Apply by: 2026-10-12
- Apply: https://www.netskope.com/company/careers/open-positions/?gh_jid=8064456
- Page: https://www.1752.vc/careers/jobs/netskope-it-support-analyst/

## About the role

We are looking for an IT Support Analyst who leads with AI — someone who doesn't just use AI tools as productivity boosters but builds, prompts, and iterates on them to fundamentally change how IT support works. You will be the primary hands-on technologist on our St. Louis support team, resolving employee issues while continuously driving down ticket volume through intelligent automation and self-service.

## What they're looking for

- Curiosity and drive: you investigate problems thoroughly, ask why before escalating, and follow threads until you understand them
- AI-first instinct: you already reach for AI tools when you're stuck, learning something new, or looking for a faster way — and you've built something with them, even if small
- Clear communicator: you can explain a technical issue to a non-technical employee and you thoroughly document your steps, eliminating the guess work for others
- Ownership mindset: when something breaks or keeps breaking, you don't wait for someone to assign it. You pick it up
- Hands-on IT experience: You’ve spent time in a Service Desk support role— we want to see that you've solved real technology problems for real people

Tags: IT Infrastructure