# Support Engineer, IT at NewtonX

- Company: NewtonX
- What the company does: NewtonX: Your B2B market research partner. Get verified expert insights and AI analysis from our proprietary community for confident business decisions. Backed by Gaingels.
- Company website: https://newtonx.com
- Type: Startups
- Level: Mid level
- Location: New York City
- Work setup: Remote
- Posted: 2026-10-28
- Apply by: 2026-12-12
- Apply: https://jobs.ashbyhq.com/newtonx/cd7d5c1f-c703-4215-aeeb-0cc3e519359d?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/newtonx-support-engineer-it/

## About the role

NewtonX is hiring a Support Engineer to run day-to-day IT support for a security-conscious, SOC 2-compliant company. You will own the IT Support queue in Zendesk, resolve identity, access and device issues quickly, and keep our New York office running as the onsite point of contact for desktop and AV. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 2+ years in IT support, help desk or desktop support, ideally at a SaaS-heavy company
- Hands-on troubleshooting of both Windows 11 and macOS, including MDM-managed devices
- Working knowledge of an identity provider (Okta preferred), MFA, and SSO troubleshooting
- Experience administering Google Workspace and Microsoft 365 at a user-support level
- Practical AV and conference room experience: displays, cameras, microphones, video-conferencing platforms
- Comfort with ticketing systems (Zendesk preferred), clear written communication, and calm handling of urgent, project-blocking requests

Tags: IT & Security

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/newtonx-support-engineer-it/