# Customer Care Specialist at NexHealth

- Company: NexHealth
- What the company does: NexHealth connects every step of the patient journey to your practice management system so that the patient shows up ready.
- Company website: https://www.nexhealth.com
- Type: Startups
- Level: Mid level
- Location: United States
- Work setup: On-site
- Posted: 2026-07-16
- Apply by: 2026-10-08
- Apply: https://www.nexhealth.com/careers/open-positions?gh_jid=6108090004
- Page: https://www.1752.vc/careers/jobs/nexhealth-customer-care-specialist/

## About the role

The Retention & Contract Specialist plays a critical role in protecting both the customer experience and company revenue during moments of churn risk. This role is responsible for managing customer churn, retention, and contract-related cases end-to-end within HubSpot, ensuring accurate forecasting, clean documentation, and consistent execution of established workflows.

## What they're looking for

- Own customer retention and off-boarding cases from creation through closure in HubSpot
- Conduct structured discovery conversations to understand customer intent and risk
- Clearly communicate contract obligations and off-boarding details to customers
- Determine and execute the appropriate resolution paths
- Build and document success plans for retention cases with clear next steps and timelines
- Ensure off-boarding cases are closed accurately and on time, with complete billing and contract documentation

Tags: Customer Success