# New Grad / Early Career Customer Support Engineer at Nexthop AI

- Company: Nexthop AI
- What the company does: Backed by a16z, Kleiner Perkins and Lightspeed.
- Company website: https://nexthop.ai/
- Type: Startups (AI role)
- Level: Entry level
- Location: Santa Clara, California
- Work setup: On-site
- Posted: 2026-08-20
- Apply by: 2026-10-08
- Apply: https://nexthopai.bamboohr.com/careers/105
- Page: https://www.1752.vc/careers/jobs/nexthop-ai-new-grad-early-career-customer-support-engineer/

## About the role

As an Early Career / New Grad Customer Support Engineer at Nexthop AI, you will be on the front lines of supporting cutting-edge AI networking infrastructure. You will work side-by-side with seasoned hardware, and software engineers, gaining hands-on experience in complex data center environments.

## What they're looking for

- Technical Support & Case Management: Assist customers in diagnosing and resolving technical issues across communication channels in a timely, empathetic, and professional manner
- Guided Troubleshooting: Diagnose network performance, configuration, and connectivity issues across dynamic customer environments with mentorship from senior engineers
- Cross-Functional Collaboration: Partner with Software and Hardware Engineering teams to reproduce technical issues in lab environments, propose workarounds, and verify bug fixes
- Product Mastery: Continuously develop deep domain knowledge in Nexthop AI's product offerings, cloud networking stack, and customer usage patterns
- Documentation & KB Creation: Maintain detailed documentation of customer issues, create internal troubleshooting guides, and contribute to knowledge base articles
- 24/7 Operations & On-Call: Participate in a scheduled on-call rotation (following comprehensive onboarding and training) to ensure high-availability support coverage