# Technical Support Engineer at Nexthop AI

- Company: Nexthop AI
- What the company does: Backed by a16z, Kleiner Perkins and Lightspeed.
- Company website: https://nexthop.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: SF Bay Area, California
- Work setup: On-site
- Posted: 2025-04-22
- Apply by: 2026-10-08
- Apply: https://nexthopai.bamboohr.com/careers/33
- Page: https://www.1752.vc/careers/jobs/nexthop-ai-technical-support-engineer/

## About the role

Qualifications : We're seeking individuals who thrive in a fast-paced, collaborative startup and possess exceptional problem-solving skills and a strong aptitude for taking initiative and learning. Additionally we value individuals who practice and instill customer empathy. The following skills are essential for this role:

## What they're looking for

- Deliver exceptional customer experiences by providing timely and effective support
- Troubleshoot complex and dynamic customer environments, diagnosing and resolving technical issues
- Maintain clear and consistent communication with both external customers and internal teams
- Develop deep expertise in our products and solutions, understanding customer usage patterns
- Collaborate closely with Software and Hardware Engineering teams to diagnose issues, propose workarounds, and implement resolutions
- Respond to customer inquiries and questions across various communication channels (chat, phone, web)