# Principal Product Manager, Omnichannel CX at Nextiva

- Company: Nextiva
- What the company does: Nextiva is the best customer experience platform to optimize every customer journey. Business phone, contact center, AI receptionist, and unified CX in one.
- Company website: https://www.nextiva.com
- Type: Startups
- Level: Principal and up
- Location: United States, Remote
- Work setup: Remote
- Pay: $130K to $200K base salary per year (USD)
- Posted: 2026-06-19
- Apply by: 2026-10-08
- Apply: https://www.nextiva.com/company/careers-listing?gh_jid=8557402002
- Page: https://www.1752.vc/careers/jobs/nextiva-principal-product-manager-omnichannel-cx/

## About the role

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

## What they're looking for

- 6+ years of SaaS Product Management experience, including ownership of customer-facing products from strategy through delivery
- Experience serving mid-market, enterprise, or BPO customer segments with a strong understanding of customer service, contact center, or customer experience workflows
- Demonstrated ability to translate customer needs into product strategy, roadmaps, and measurable business outcomes
- Strong customer-facing skills with experience conducting customer discovery, validating requirements, and influencing product direction through customer insights
- Experience leading cross-functional teams and driving alignment across Product, Engineering, Design, and GTM organizations
- Strong analytical and problem-solving skills with experience using data to prioritize investments and measure success

Tags: Product Management