# Dedicated Support Engineer at NICE

- Company: NICE
- What the company does: NICE helps practitioners and commissioners get the best care to patients, fast, while ensuring value for the taxpayer.
- Company website: https://www.nice.org.uk
- Type: Startups
- Level: Mid level
- Location: USA - Hoboken, NJ
- Work setup: On-site
- Posted: 2026-09-21
- Apply by: 2026-11-05
- Apply: https://boards.eu.greenhouse.io/nice/jobs/4943714101?gh_jid=4943714101
- Page: https://www.1752.vc/careers/jobs/nice-dedicated-support-engineer/

## About the role

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. This position reports to our clients office in NYC and you'd be required to report to their office 4x a week. You will not be reporting to the NiCE Hoboken, NJ office.

## What they're looking for

- Bachelor's degree in a technology-related field or equivalent experience
- ITIL Foundation (for SRF/support process adherence), Microsoft certifications (MS Teams, Azure Fundamentals/Administrator), Basic Networking (CCNA-level or equivalent)
- Familiarity with CTI integration (Avaya AES, Cisco CTI)
- Ticketing systems (ServiceNow, Remedy, ITSM tools)
- Log analysis (application logs, Windows Event Viewer, SIP traces)
- RCA documentation and preventive action planning

Tags: VM - Compliance