# Director, Customer Success at NICE

- Company: NICE
- What the company does: NICE helps practitioners and commissioners get the best care to patients, fast, while ensuring value for the taxpayer.
- Company website: https://www.nice.org.uk
- Type: Startups
- Level: Principal and up
- Location: USA - Remote
- Work setup: Remote
- Posted: 2026-09-30
- Apply by: 2026-11-23
- Apply: https://boards.eu.greenhouse.io/nice/jobs/4981651101?gh_jid=4981651101&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/nice-director-customer-success-2/

## About the role

As a Director of Customer Success, you will lead strategic account engagement across a portfolio of top-tier enterprise clients. Your mission: deliver measurable value, accelerate adoption of our cloud-native, AI powered platform and drive long-term customer success and growth. You’ll act as a trusted advisor to C-level stakeholders, aligning our innovative capabilities to customer business goals while orchestrating cross-functional teams to deliver exceptional service , seamless delivery and tangible results. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Bachelor’s degree in Business, IT, or a related field required, MBA preferred
- 10+ years of experience in Customer Success, Account Management, or Professional Services within SaaS or CCaaS
- 5+ years of experience with NiCE CXone or comparable platforms (Genesys, Five9, Talkdesk, etc.)
- Proven success managing large, strategic enterprise clients with global footprints
- Expertise in contact center operations, cloud migration, and AI/automation adoption
- Strong understanding of NiCE CXone architecture, tools (ACD, WFO, WEM, Enlighten AI, Analytics), and integration frameworks

Tags: GCO - Customer Success & Services

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/nice-director-customer-success-2/