# Director, Customer Success at NICE

- Company: NICE
- What the company does: NICE helps practitioners and commissioners get the best care to patients, fast, while ensuring value for the taxpayer.
- Company website: https://www.nice.org.uk
- Type: Startups
- Level: Principal and up
- Location: USA - Atlanta, GA
- Work setup: On-site
- Posted: 2026-09-17
- Apply by: 2026-11-01
- Apply: https://boards.eu.greenhouse.io/nice/jobs/4979012101?gh_jid=4979012101
- Page: https://www.1752.vc/careers/jobs/nice-director-customer-success/

## About the role

We are seeking a strategic and results-driven Director of Customer Success to lead our Technical Account Managers and Customer Success Managers, working in close liaison with Support to maximize customer value, ensure successful outcomes for our clients, and drive application adoption and customer consumption. This role is key to helping customers achieve measurable business results through the effective use of our SaaS solutions to drive digital transformation in the Criminal Justice System.

## What they're looking for

- Implementing and refining a comprehensive Customer Success strategy that aligns with company objectives and enhances customer satisfaction
- Collaborating with customers to understand their operational goals, workflow processes and create tailored value realization plans that drive adoption and consumption of services
- Leading and mentoring a team of Technical Account Managers and Customer Success Managers, fostering a culture of excellence and continuous improvement based in Atlanta, GA
- Building playbooks, SOPs, workflows and other tools to deliver Customer Success Services
- Working closely with Support, Product Management, and Sales teams to ensure our solutions meet customer needs and drive value
- Providing insights and best practices to both internal teams and customers on maximizing product value and addressing business challenges

Tags: VM, Public Safety