# Product Pre-Sales Engineer, AI at NICE

- Company: NICE
- What the company does: NICE helps practitioners and commissioners get the best care to patients, fast, while ensuring value for the taxpayer.
- Company website: https://www.nice.org.uk
- Type: Startups (AI role)
- Level: Mid level
- Location: USA - Remote
- Work setup: Remote
- Posted: 2026-07-13
- Apply by: 2026-10-12
- Apply: https://boards.eu.greenhouse.io/nice/jobs/4915150101?gh_jid=4915150101
- Page: https://www.1752.vc/careers/jobs/nice-product-pre-sales-engineer-ai/

## About the role

This is a highly technical pre-sales role responsible for designing, building and demonstrating AI-driven customer engagement solutions. You'll operate at the intersection of AI, digital engagement, and contact center transformation leveraging NiCE’s Agentic AI-first CX platform to define and deliver solutions that drive measurable outcomes.

## What they're looking for

- 7+ years in a solutions engineering, pre-sales, or sales architecture role, engaged in planning and executing complex enterprise software sales
- 7+ years of consulting or customer engagement experience
- 5+ years of contact center experience, with deep familiarity of the CCaaS landscape
- Proven track record delivering best-in-class solutions with strong work examples
- Hands-on ability to configure and demo AI agent flows including intent design, LLM tuning, RAG-based knowledge retrieval, and agent orchestration in Cognigy or a comparable conversational AI platform
- Working knowledge of voice technologies: SIP, WebRTC, IVR and voice gateway design, sufficient to architect and troubleshoot voice-channel POVs

Tags: CX - Agentic Experience Automation