# Senior AI Designated Support Engineer at NICE

- Company: NICE
- What the company does: NICE helps practitioners and commissioners get the best care to patients, fast, while ensuring value for the taxpayer.
- Company website: https://www.nice.org.uk
- Type: Startups (AI role)
- Level: Senior
- Location: Seattle, Washington, United States; USA - Atlanta, GA; USA - Hoboken, NJ; USA - Richardson, TX; USA - Sandy, UT
- Work setup: On-site
- Posted: 2026-07-09
- Apply by: 2026-10-12
- Apply: https://boards.eu.greenhouse.io/nice/jobs/4924142101?gh_jid=4924142101
- Page: https://www.1752.vc/careers/jobs/nice-senior-ai-designated-support-engineer/

## About the role

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. What if support wasn't measured by how many tickets you close, but by the outcomes you create?

## What they're looking for

- 6+ years supporting enterprise SaaS, cloud, CCaaS, or contact center technologies
- Experience owning customer-facing technical relationships
- Strong troubleshooting and problem-solving capabilities
- Experience managing complex escalations and cross-functional resolution efforts
- Familiarity with APIs, integrations, logs, and platform diagnostics
- Ability to communicate effectively with both technical and business stakeholders

Tags: CX - Platform Operations