# Senior Business Operations Manager at NICE

- Company: NICE
- What the company does: NICE helps practitioners and commissioners get the best care to patients, fast, while ensuring value for the taxpayer.
- Company website: https://www.nice.org.uk
- Type: Startups
- Level: Senior
- Location: USA - Hoboken, NJ
- Work setup: On-site
- Posted: 2026-06-08
- Apply by: 2026-10-12
- Apply: https://boards.eu.greenhouse.io/nice/jobs/4873363101?gh_jid=4873363101
- Page: https://www.1752.vc/careers/jobs/nice-senior-business-operations-manager/

## About the role

We are seeking a Business Operations Manager to join the Global Business Operations team, focused on improving and managing post-sales processes across Services, Support, and Business Partner organizations. In this role, you will lead cross-functional initiatives from discovery and business requirements through implementation and rollout, driving operational efficiency and scalable process improvements across a global software environment.

## What they're looking for

- · 5+ years of experience in Operations, Business Analysis, or Revenue/Renewals Operations within a global SaaS/software environment
- · Strong experience working with BI/reporting teams and translating business requirements into dashboards and data models (e.g., Power BI, Salesforce reporting). Building PBI reports is not a must skill
- · Proven experience designing and implementing operational processes (discovery → design → build → adoption)
- · Strong analytical skills, with experience in pipeline analysis, churn analysis, and risk identification
- · Deep understanding of end-to-end customer lifecycle processes, especially Customer Success and renewal cycles
- · Experience managing cross-functional cadences and driving accountability across multiple stakeholders

Tags: GCO - Customer Success & Services