# Senior Customer Success Manager at NICE

- Company: NICE
- What the company does: NICE helps practitioners and commissioners get the best care to patients, fast, while ensuring value for the taxpayer.
- Company website: https://www.nice.org.uk
- Type: Startups
- Level: Senior
- Location: USA - Remote
- Work setup: Remote
- Posted: 2026-08-31
- Apply by: 2026-10-15
- Apply: https://boards.eu.greenhouse.io/nice/jobs/4943666101?gh_jid=4943666101
- Page: https://www.1752.vc/careers/jobs/nice-senior-customer-success-manager/

## About the role

The Customer Success Manager is required to ensure Cognigy’s customers feel they are supported and guided through their journey with implementing Cognigy’s products and to ensure their expected outcomes are delivered with further expansion also achieved. The role serves the Director Customer Success to maintain a balanced portfolio across the CS team, and the wider company is served to streamline communication externally.​

## What they're looking for

- Leverage your extensive experience with enterprise software solutions to guide customers in strategically utilizing Cognigy's technology, thereby enhancing the value of their investment through innovative AI use cases
- Expertly identify customer needs through structured discovery processes and ensure the timely coordination and implementation of solutions
- Provide authoritative assessments and advice on our solutions, engaging in detailed technical discussions to elucidate the impact and value of technical features
- Define and track customer success metrics, using data to inform strategies and report on the value delivered to the customer and the business
- Design and implement effective customer retention strategies, including regular executive business reviews and customized engagement plans to minimize churn
- Craft compelling sales proposals for products and services, strategically aligning them with customer goals and negotiating terms that benefit both the customer and our company

Tags: CX - Agentic Experience Automation