# Senior Technical Account Manager at NICE

- Company: NICE
- What the company does: NICE helps practitioners and commissioners get the best care to patients, fast, while ensuring value for the taxpayer.
- Company website: https://www.nice.org.uk
- Type: Startups
- Level: Senior
- Location: USA - Remote
- Work setup: Remote
- Posted: 2026-10-07
- Apply by: 2026-11-23
- Apply: https://boards.eu.greenhouse.io/nice/jobs/5000016101?gh_jid=5000016101&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/nice-senior-technical-account-manager-3/

## About the role

As a Senior Technical Account Manager (TAM) at NiCE, you will serve as a trusted technical advisor and advocate for some of our most complex CXone customers. You will begin engaging with customers prior to go-live and maintain ownership of the relationship throughout their journey, helping ensure they successfully adopt, optimize, and realize value from their CXone solutions. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Serve as the primary point of contact and trusted advisor for assigned strategic and complex customer accounts
- Build strong customer relationships through regular engagement focused on business objectives, technical environments, open issues, product usage, and opportunities for improvement
- Lead customers through go-live preparation and help establish confidence and success as they transition into production
- Take ownership of complex technical issues and customer escalations, coordinating resources across Technical Support, Professional Services, Product Management, Engineering, and other teams through resolution
- Perform advanced troubleshooting and technical triage while helping customers navigate complex contact center and CXone environments
- Ensure customer issues, cases, and requests progress appropriately and remain within established SLA and OLA expectations

Tags: GCO - Customer Success & Services

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/nice-senior-technical-account-manager-3/