# Solutions Architect at NICE

- Company: NICE
- What the company does: NICE helps practitioners and commissioners get the best care to patients, fast, while ensuring value for the taxpayer.
- Company website: https://www.nice.org.uk
- Type: Startups
- Level: Mid level
- Location: USA - Remote
- Work setup: Remote
- Posted: 2026-07-22
- Apply by: 2026-10-12
- Apply: https://boards.eu.greenhouse.io/nice/jobs/4929512101?gh_jid=4929512101
- Page: https://www.1752.vc/careers/jobs/nice-solutions-architect/

## About the role

This is a customer-facing position chartered with engaging customers in a consultative capacity and providing specialized expertise around industry standards, best practices, competitive landscape, the contact center industry, and other contact center ecosystem topics.

## What they're looking for

- Provide technical configuration, best practice guidance and customized training to customers for the CXOne Agent products
- Assist customers to achieve desired business outcomes and ROI for implemented products
- Engage internal product management organizations as necessary to ensure customer requirements are prioritized and incorporated into product roadmaps
- Maintain expertise and currency in industry leading contact center methodologies, processes, and technologies surrounding the use of Agent products
- For the Agent product demonstrate a strong command of the required technical skills, tools and supporting technologies
- Serve in a consultative capacity with the CXone project team, driving a successful customer/partner engagement lifecycle, ensuring appropriate internal resources are engaged as needed

Tags: GCO - Customer Success & Services