# Technical Account Manager at NICE

- Company: NICE
- What the company does: NICE helps practitioners and commissioners get the best care to patients, fast, while ensuring value for the taxpayer.
- Company website: https://www.nice.org.uk
- Type: Startups
- Level: Senior
- Location: USA - Remote
- Work setup: Remote
- Posted: 2026-07-22
- Apply by: 2026-10-12
- Apply: https://boards.eu.greenhouse.io/nice/jobs/4934165101?gh_jid=4934165101
- Page: https://www.1752.vc/careers/jobs/nice-technical-account-manager/

## About the role

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. You will be the primary interface between the Customers and NICE’s support organizations while managing critical issues, problems and requests related to escalations and missed expectations.

## What they're looking for

- Understand the full solution NICE & 3 rd party integrations for designated accounts
- Analyze support activity and SR trends for the assigned account ensuring SLAs are met, CSAT is achieved and/or provide recommendations to close gaps- Facilitate Meetings
- First point of escalation for designated accounts for support process issues not resolved by the standard process
- Facilitate problem resolution across NICE internal teams, driving actions, communication and RCA/Best Practices
- Establish relationships and effectively communicate with key members of Customer’s technical team including management personnel
- Identify barriers to product adoption and partner with appropriate NICE and Customer teams to optimize Customer success

Tags: GCO - Customer Success & Services