# Manager, Customer Success at NinjaOne

- Company: NinjaOne
- What the company does: NinjaOne is the unified IT operations platform for endpoint management, autonomous patching, backup, and remote access. Trusted by IT teams and MSPs worldwide. Backed by NEA, Sequoia and ICONIQ.
- Company website: https://www.ninjaone.com/
- Type: Startups
- Level: Senior
- Location: Austin, Texas, United States
- Work setup: On-site
- Posted: 2026-11-05
- Apply by: 2026-12-20
- Apply: https://job-boards.greenhouse.io/ninjaone/jobs/4469375009?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/ninjaone-manager-customer-success/

## About the role

As NinjaOne continues its remarkable growth journey, we are seeking a dynamic Manager of Customer Success to lead and inspire a team of Account Managers. This role is critical in driving the success of our customer relationships, ensuring exceptional service, and achieving growth targets. You will play a pivotal role in shaping our account management strategies and fostering a customer-centric culture within the team. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 2-3 years' experience as an Account Manager or Customer Success Manager in the b2b SaaS space
- Proven people leadership experience directly managing a team of Account Managers or similar customer-facing roles
- Exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
- Strong analytical mindset with the ability to identify root causes and develop adequate solutions quickly
- Customer-focused, with a passion for providing exceptional service and value
- High levels of organization and the ability to prioritize tasks effectively

Tags: CSM

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/ninjaone-manager-customer-success/