# Manager, Customer Success Lead at Nitra

- Company: Nitra
- What the company does: Backed by NEA.
- Company website: https://www.nitra.com/
- Type: Startups
- Level: Senior
- Location: Washington, District of Columbia, USA
- Work setup: Hybrid
- Pay: $130K to $170K base salary per year (USD)
- Posted: 2026-04-23
- Apply by: 2026-10-08
- Apply: https://jobs.lever.co/nitra/03d4f923-ac9c-4f9a-a179-79810e2fe7e6
- Page: https://www.1752.vc/careers/jobs/nitra-manager-customer-success-lead/

## About the role

You would be joining Nitra at a critical stage of growth as we scale through Series B and build the foundation for the next phase of the company. We’re looking for a Customer Success Lead to lead and develop a high-performing team of Customer Success Managers serving Nitra’s SMB and mid-market healthcare customers. The first priority of this role is to lead a high-velocity team responsible for customer utilization, retention, and expansion across Nitra’s fintech, marketplace, and AI software products.

## What they're looking for

- You would be joining Nitra at a critical stage of growth as we scale through Series B and build the foundation for the next phase of the company
- Experience supporting high-velocity SMB/MM customer segments and/or healthcare environments is strongly preferred
- 7+ years of total work experience, including meaningful experience in Customer Success, Account Management, or post-sale roles within high-growth technology companies
- A track record of success in high-performance SMB and/or mid-market environments, first as a strong individual contributor and later as a frontline people leader
- Experience leading and developing high-performing customer-facing teams in fast-paced environments
- Demonstrated ability to own commercials, including renewals, expansion, pricing discussions, and customer negotiations

Tags: Customer Success