# Partner Success Specialist at NMI

- Company: NMI
- What the company does: Backed by Insight.
- Company website: http://www.nmi.com
- Type: Startups
- Level: Principal and up
- Location: Remote,US
- Work setup: Remote
- Pay: $55K to $60K base salary per year (USD)
- Posted: 2026-08-31
- Apply by: 2026-10-15
- Apply: https://job-boards.greenhouse.io/nmi/jobs/5409687008
- Page: https://www.1752.vc/careers/jobs/nmi-partner-success-specialist/

## About the role

The Partner Success Specialist serves as the primary liaison between NMI's partners and internal teams, ensuring partners receive timely support and guidance throughout the merchant onboarding and account activation process. This role helps partners navigate merchant application submissions, resolves underwriting-related issues, provides support on residual payouts, pricing, and equipment inquiries, and coordinates across multiple internal departments to drive issue resolution.

## What they're looking for

- 2+ years of experience in partner support, account management, customer success, merchant services, payments, or a related field
- Excellent verbal and written communication skills, with strong problem-solving and critical-thinking abilities
- Ability to manage multiple priorities in a fast-paced environment, with strong organizational skills and attention to detail
- Proficiency with CRM systems and Microsoft Office or Google Workspace

Tags: Partner Success