# Service Desk Team Lead at Nomad Digital

- Company: Nomad Digital
- What the company does: Nomad Digital is a global provider of passenger and fleet management end-to-end solutions to the rail industry. Backed by Space Capital.
- Company website: https://nomad-digital.com
- Type: Startups
- Level: Senior
- Location: Newcastle, Newcastle upon Tyne
- Work setup: On-site
- Posted: 2026-08-24
- Apply by: 2026-10-14
- Apply: https://nomaddigital.bamboohr.com/careers/313
- Page: https://www.1752.vc/careers/jobs/nomad-digital-service-desk-team-lead/

## About the role

We're currently recruiting for a Regional Team Lead for our fast-paced, innovative, Operations and Maintenance division. As Regional Team Lead, you will be responsible for delivering world-class service to Nomad’s customers by ensuring the stability, reliability, and continued success of Nomad’s flagship networking solutions. You will lead a regional team of Service Desk Engineers, guiding them in the timely, accurate, and customer-focused resolution of incidents and service requests.

## What they're looking for

- ITIL v4 Foundation or higher
- Proficiency in standard MS Office Suite (Word, Excel, PowerPoint, SharePoint)
- Knowledge of ITSM tooling (E.G. ServiceNow, JIRA)
- Understanding of Data Visualisation Tools (E.G. PowerBi, Tableau)
- Travel Required: Minimal

Tags: Operations & Maintenance