# Product Support Engineer at Nominal

- Company: Nominal
- What the company does: Nominal powers mission-critical engineering with advanced data infrastructure, real-time observability, and analysis tools — all in one collaborative platform. Backed by General Catalyst, Lightspeed and Sequoia.
- Company website: https://www.nominal.io/
- Type: Startups
- Level: Mid level
- Location: New York, United States
- Work setup: On-site
- Pay: $94K to $140K base salary per year (USD)
- Posted: 2026-08-21
- Apply by: 2026-10-08
- Apply: https://jobs.gem.com/nominal/am9icG9zdDrl9lWhYeSFOCTw_muGyNcp
- Page: https://www.1752.vc/careers/jobs/nominal-product-support-engineer/

## About the role

We’re looking for a Product Support Engineer who sits at the intersection of software, product, and customer experience. You're closer to a product engineer than a ticket resolver. You'll spend your time understanding how technical customers use the product, debugging real engineering problems, partnering with the teams building Nominal, and turning what you learn into a better product.

## What they're looking for

- Strong Technical Fluency: Comfortable with APIs, relational databases like Postgres, MySQL, or ClickHouse, and observability tools like Datadog. You can write Python, navigate a codebase, and work comfortably in GitHub
- A Builder Mindset: You enjoy figuring things out yourself. You don't need a perfectly documented playbook and are comfortable digging into unfamiliar systems to find the answer
- Customer Empathy: You like working directly with technical users and can translate a customer's problem into a clear technical issue or product opportunity
- Debugging Instincts: You know how to follow a problem through logs, data, APIs, and code to get to the root cause rather than stopping at a workaround
- Product Thinking: You can recognize when a customer issue points to a deeper product problem and advocate for changes that improve the experience for more than one customer
- Cross-Functional Strength: You can work seamlessly with engineering and product, communicate technical context clearly, and keep issues moving without waiting for someone else to take ownership