# Customer Success Manager, Commercial (EST) at Nooks

- Company: Nooks
- What the company does: AI agents that dial, sequence, follow up, and prep deals alongside your reps. 1,800+ revenue teams run outbound, inbound, and deal management on Nooks. Backed by Kleiner Perkins.
- Company website: https://www.nooks.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: Eastern Standard Time Zone
- Work setup: Remote
- Pay: $135K to $153K base salary per year (USD)
- Posted: 2026-06-29
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/nooks/d40e694b-1094-4cf7-9550-0c0e8f571f28
- Page: https://www.1752.vc/careers/jobs/nooks-customer-success-manager-commercial-est/

## About the role

Our Commercial Customer Success Managers ensure customers are maximizing their value from Nooks and are delighted with the experience.

## What they're looking for

- 2+ years of B2B SaaS CSM experience managing a portfolio of 40+ accounts with a successful renewals track record
- 2+ years of product implementation, and customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey
- 1+ years of SDR experience
- Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
- Comfortable with data analytics and experience using data to proactively identify customer challenges
- Excellent written and verbal communication skills

Tags: Customer Success & Support