# Customer Success Manager, MM/ENT (East Coast) at Nooks

- Company: Nooks
- What the company does: AI agents that dial, sequence, follow up, and prep deals alongside your reps. 1,800+ revenue teams run outbound, inbound, and deal management on Nooks. Backed by Kleiner Perkins.
- Company website: https://www.nooks.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: Eastern Standard Time Zone
- Work setup: Remote
- Pay: $175K to $200K base salary per year (USD)
- Posted: 2026-09-28
- Apply by: 2026-11-12
- Apply: https://jobs.ashbyhq.com/nooks/5bbecccd-8191-4692-b553-6879415fb6cd?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/nooks-customer-success-manager-mm-ent-east-coast/

## About the role

Our Customer Success Managers ensure mid-market and enterprise customers maximize their value from Nooks and are delighted with the experience. They develop and maintain strong, multi-threaded relationships with key stakeholders and help them achieve their business goals through Nooks solutions. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5+ years of B2B SaaS CSM experience managing a portfolio of 40+ accounts with a successful renewals track record
- 2+ years of customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey
- 2+ years of SDR or SDR management experience
- Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
- Comfortable with data analytics and experience using data to proactively identify customer challenges
- Excellent written and verbal communication skills

Tags: Customer Success & Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/nooks-customer-success-manager-mm-ent-east-coast/