# Customer Success Manager, MM/ENT at Nooks

- Company: Nooks
- What the company does: AI agents that dial, sequence, follow up, and prep deals alongside your reps. 1,800+ revenue teams run outbound, inbound, and deal management on Nooks. Backed by Kleiner Perkins.
- Company website: https://www.nooks.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: United States (Any Time Zone)
- Work setup: Remote
- Pay: $170K to $190K base salary per year (USD)
- Posted: 2026-08-25
- Apply by: 2026-10-09
- Apply: https://jobs.ashbyhq.com/nooks/9ba598bf-0e77-4060-82a6-ae5f6af0a465
- Page: https://www.1752.vc/careers/jobs/nooks-customer-success-manager-mm-ent/

## About the role

Our Customer Success Managers ensure mid-market and enterprise customers maximize their value from Nooks and are delighted with the experience. They develop and maintain strong, multi-threaded relationships with key stakeholders and help them achieve their business goals through Nooks solutions.

## What they're looking for

- 5+ years of B2B SaaS CSM experience managing a portfolio of 20+ accounts with a successful renewals track record
- 2+ years of customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey
- Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
- Comfortable with data analytics and experience using data to proactively identify customer challenges
- Excellent written and verbal communication skills
- Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup

Tags: Customer Success & Support